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Author Topic: it's here, it's here, it's here!  (Read 1034 times)
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Amber
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« on: October 08, 2009, 09:11:34 AM »
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woohoo *lol. So after weeks of pricing, comparing, calling, emailing and all that stuff I've got my kiln  smiley. On top of that I found a truly perfect supplier!
In my calls to different glass studios in Canada, coast to coast to coast ;), I started talking to the owner of a shop in Dartmouth NS, Atlantic Stained Glass, who worked very hard on getting me my kiln! When I was talking to him around the very end of August/first of September he had a kiln that fit my needs expected to arrive on Sept.14th and I was going to drive down to pick it up, along with an order of glass and supplies. Well the kiln got delayed at the border the first week, no biggie I just changed my plans to come the next weekend. Well it still wasn't going to make it in time and I was getting doubtful and nervous about the choice I made..... maybe I should have shopped elsewhere. Anyways after much communication the owner, get this, he actually felt bad *rare today* about the delays. So I drove to NS as planned for my supplies and he freight shipped the kiln to me at no cost! Now with such a small mark up on the kiln to begin with there isn't much room to make any money, likely a loss, when he was done paying for the freight fees! How great is that?!?! He was very attentive to my being a future and long term client, his goal was 100% customer satisfaction and if that meant not making any money on the kiln sale then that's what he would do. And just all around it was great service, he actually asked tons of questions to make sure I was getting a kiln that fit my needs, his shop was so well organized and BIG *lol! He even said if I wanted to make pattern bars I could mail it to him and he'd cut them with his saw and send them back on my next order, "it's all part of the service"!

So here's my new baby, a Skutt Firebox14
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JoanFrances
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« Reply #1 on: October 08, 2009, 09:38:07 AM »
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WOW Amber I can just see you doing the happy feet dance around your studio.  Great service for sure.  How long a drive is it for you to go to his shop?

Now the fun begins huh.  Have a blast girl
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ct4mom
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« Reply #2 on: October 08, 2009, 09:39:27 AM »
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 Woo-Hoo CONGRATULATIONS Amber!!!

I'm sure the wait was worth it and what a wonderful person to do that for you. Have fun playing and cant wait to see your first project in your new baby
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Lady Helen
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« Reply #3 on: October 08, 2009, 10:24:23 AM »
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Good ending to your story.
Quote
He was very attentive to my being a future and long term client
That is how a company builds up a good reputation.

I am still dealing with Fedex regarding very expensive bad service.
It was the first and last time I'd use their priority 2-3 business day service.

Have fun getting acquainted with your kiln.

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nansea121
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« Reply #4 on: October 08, 2009, 10:25:04 AM »
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Great Amber! Let the fun begin indeed!!!!
My suggestion would be to set your kiln onto a fireproof surface. I made a platform with ceramic tiles on top. Cement board would
work as well.
What model is yours? Does it run on 220w or 110w? I have one as well and love it.

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Audrey
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« Reply #5 on: October 08, 2009, 10:37:47 AM »
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It's a beauty! I can only imagine how excited you are after all the research and time you waited to get it. Glad you found such a great company to deal with.
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Amber
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« Reply #6 on: October 08, 2009, 10:45:13 AM »
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I can't stop grinning *lol. I've the kiln floor coated with 4 coats of kiln wash and then I'll be doing a test fire to suck up all the moisture :).

Nansea121: I got the 110, I was open to either volt level since I can put a kiln in the garage but I am pretty happy that it's a 110 and I can't keep it in my glass room. Beats trying to carry a glass layout down the stairs *lol. Good idea about the fireproof base, hubby also wants to look at something but I can't remember what he called it off hand... got sidetracked at the word "firemen" when he was talking *LOL. How long have you had your skutt firebox???
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Anne
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« Reply #7 on: October 08, 2009, 11:04:15 AM »
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Glad you finally got it Amber, you'll have so much fun with it!  We know what you'll be doing most of your waking moments, lol!
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nansea121
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« Reply #8 on: October 08, 2009, 11:09:00 AM »
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I can't stop grinning *lol. I've the kiln floor coated with 4 coats of kiln wash and then I'll be doing a test fire to suck up all the moisture :).

Nansea121: I got the 110, I was open to either volt level since I can put a kiln in the garage but I am pretty happy that it's a 110 and I can't keep it in my glass room. Beats trying to carry a glass layout down the stairs *lol. Good idea about the fireproof base, hubby also wants to look at something but I can't remember what he called it off hand... got sidetracked at the word "firemen" when he was talking *LOL. How long have you had your skutt firebox???
I have the Scutt Hotstart Pro and it also runs on 110w! I'm grinning right along side of you:)
It's a SUPER beginners kiln. I really like that your's is the square version. Mine is hexagon.
By the way, if you ever have any problems with your new buddy-toy, the people at Scutt are excellent to deal with and no question is too small!

Here is a pic of mine on the platform. The top is fireproof and I use the bottom to store some of the larger cartoons. Like everything else in my studio, it's on wheels as well, but not necessary, lol. I have a habit of moving things around when I get more supplies in.
Right now, I'm starting to build a light table - which means more shuffing around (via the wheels) to find room for the new addition.
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JoanFrances
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« Reply #9 on: October 08, 2009, 11:43:11 AM »
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Amber when I had my ceramic kiln I had cement board under it, behind it and on the wall to the closest side.  It worked great and wasn't all the expensive.  However it weighed a ton to move when I was setting it in place. 
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Barbara
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« Reply #10 on: October 08, 2009, 11:50:13 AM »
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Amber, Really happy for you and the excitement comes right through to us.  The Customer Service was fantastic and that is what builds customer loyalty.  Waiting to see the lovely pieces you create.
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Becki
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« Reply #11 on: October 08, 2009, 01:24:47 PM »
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Good for you, Amber.  Have fun!
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Kev
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« Reply #12 on: October 08, 2009, 10:58:25 PM »
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Congrats Amber in your new arrival! I know the excitement your feeling. Have a blast and show us your treasures.
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Linde
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« Reply #13 on: October 11, 2009, 11:34:45 AM »
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Yea, Amber, I'm so excited for you. I have my kiln up on some cinder blocks, which also helps bring the height up so I'm not kneeling on the floor to load.
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JoanFrances
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« Reply #14 on: October 11, 2009, 11:38:24 AM »
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  I have my kiln up on some cinder blocks, which also helps bring the height up so I'm not kneeling on the floor to load.



That is a great idea and tip Linde
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Becki
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« Reply #15 on: October 11, 2009, 12:26:52 PM »
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Joe made me a stand out of aluminum square tube at a comfortable working height and put it on wheels.  I love not having to bend or kneel to get the glass in.

Linde, you don't have it sitting flat on the cinder blocks, do you?
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nansea121
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« Reply #16 on: October 11, 2009, 04:38:48 PM »
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Yaaaa!!! I made mine I wouldn't have to bend over it as well Becki:)! grin And there's wheels on everything, lol.
Veeeery handy with the additional storage space underneath and easy to move around if necessary.

Here's a couple more pics of that idea while I was working on it and grouting on the ceramic tiles.
« Last Edit: October 11, 2009, 04:44:00 PM by nansea121 » Logged
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